How Was Jessa Hinton As A Patient?
Jessa: How was I as a patient? I'm going to take you back. Frank: Okay you're going to take me back? Well you were my patient sort of before you became the Jessa Hinton, right? Pretty much. And I don't know if I would have been more intimidated being your doctor after you becoming who you are now. Jessa: I'm so cool! Frank: You were a great patient actually. You were smart, you were well read, you knew what you wanted and didn't want, you listened, you asked all the right questions, you didn't make a compulsive decision, you thought about things. You actually called back to ask questions. You actually came back to ask questions. You resized several times, and even up to the night before surgery when I called you you still had questions and we went over everything in detail over and over and over and made sure that the morning of surgery we were both on the same page. And that's what made you have a successful experience, and it's those qualities that make you successful in everything else that you do as well. Jessa: Well I mean I'm still going to be coming to you for future so you're going to have to deal with ... Frank: Well now I know you so it's not as intimidating. Jessa: I just want people to understand, as a doctor, what you see in patients and what you see, maybe a difference with people that are confident, people that are scared, people that know what they want versus people that have no clue what they want. Frank: Sometimes knowing who not to operate on is as important as picking the right candidates for procedures because many patients, unfortunately, are trying to fix other things in their lives with plastic surgery and it's not going to happen. And being able to be honest and having the courage to be honest with patients is really important. Making sure that patients make the right decisions for themselves is very important. As a physician in a successful busy practice, you can become overwhelmed. It's important to slow yourself down and really treat every patient as an individual. Really understand what the patient is saying. As a doctor you have to listen. As you mentioned, a patient who doesn't know what they want. Well that's not an ideal candidate for surgery. It's kind of ... Someone that you'd want to discourage from having any procedure until they're more informed.